Terms of Services
About
Playground is an unofficial, privately run project organised by a single individual. It is not affiliated with Arcane, Riot Games, Netflix, or any related media. All content belongs to me/Ellen Chain. Redistribution, reproduction, or unauthorised use of any part of Playground is strictly prohibited.
For any questions or concerns, you can reach me at [email protected].
All products are manufactured in Germany. All orders come in a plain envelope that does not reveal what is inside. It's not pretty, but it's subtle :)
Payment and Pre-order
Payment is due in advance via PayPal/Stripe. Orders will only be processed after full payment is received.
These are pre-order items. Production and shipping are expected to take approximately 1–2 months, depending on the number of orders. Delays may occur due to supply chain or postal service issues beyond my control.
Production will begin once pre-orders close. Updates will be shared on Twitter and Bluesky!
Shipping Information
All orders will be shipped from Germany with tracking.
While I endeavour to ship to every country, certain country regulations may prevent me from sending the parcel. Please check in advance whether your country currently accepts foreign goods from Germany and your country’s import regulations. Any import taxes, duties, or fees are the responsibility of the recipient.
Return & Refund Policy
Please note that all copies of Playground are produced exclusively for pre-order customers. As each book is printed specifically based on the total number of pre-orders, I am unable to accept cancellations or returns once the pre-order period has closed and production has begun.
This is in accordance with EU consumer protection laws, which allow exceptions to the right of withdrawal for goods that are made to order or produced specifically for the customer (Directive 2011/83/EU, Article 16).
By placing a pre-order, you agree that your right of withdrawal expires once production begins.
If your package arrives damaged or with missing items, please contact me at [email protected] within 7 days of delivery, including a description of the problem and photos if needed.
Please double-check your information before placing your order.
Group Orders
Group orders (multiple books shipped to one address to reduce costs) are possible. Please contact me at [email protected] to discuss a customised shipping solution. Especially in the case of high shipping costs (America, Canada, etc.), it is worth enquiring. Two A5 books usually fit into an envelope, but not always.
Please note that I am not responsible for how group orders are handled once they are delivered to the organiser.
Privacy Policy
Data will not be shared with third parties except for shipping providers and will be deleted after the books are on their way.
Other
Purchases are for personal use only. Redistribution, reproduction, or unauthorised use of any part is strictly prohibited.
I am not responsible for technical issues on the recipient’s side (e.g., spam filters, storage limits) that prevent delivery of digital files.
There may or may not be a leftover order phase after everything has been shipped. It is possible that not all items will be available during the leftover order phase. More details will be shared via my socials.
If the minimum order quantity of 100 copies (50 per book size) is not met, I reserve the right to cancel all orders and issue full refunds. In such a case, the stated price cannot be upheld.
✨ We’ve reached the goal – thank you so much! 💛